Home / Life In The Land of Confusion / Support Your Local Support Team

Support Your Local Support Team

My website is hosted by a very large search engine company that shall remain nameless for the time being. (Hold your laughter until the end.) I am the only one with access to my information on this very large search engine web site, other than the gurus at a very large search engine company! I sent an e-mail to them on April 6, 2009 about a problem I was experiencing signing in to my account and accessing or changing my information. My e-mail read like this:

First Name: Wanda
Last Name: Argersinger
Email Address: wanda_argersinger@averylargesearchenginecompany.com
Domain Name: wandaargersinger.com
Comments: I have tried to go in to forward my email and I receive a message stating I must be 13 years or older to access that area. I’m 55. Also I was trying to go in to my billing on my sites and got a message stating I do not have access to this area. Hmmmmm. They are my sites.
Browser: Firefox
Operating System: Windows Vista
Email Tool: other
Site Building Tool: SiteBuilder
Type of Internet Connection: DSL
May we test your account: yes

I can’t remember how or when or even why the problem went away and things began working as they should, but I forgot about the e-mail and the problem until today, January 19, 2010. For today, January 19, 2010, I finally received a reply from the gurus at a very large search engine company. Their reply read like this:

Hello,
Thank you for contacting a very large search engine company! Customer Care.
We like to provide you with fast, efficient support. And the best way to
get straight to your issue (and to get it resolved) is to start from a
topic in a very large search engine company! Mail Help that’s similar to the problem you’re experiencing.
So, please take a moment to browse a very large search engine company! Mail Help for a question like yours:
 http://help.averylargesearchenginecompany.com/help/us/mail/
If the answer doesn’t clear up the issue, scroll to the bottom of the
page and click  “Contact Us” to open a form where you can write to us
about what’s going on. Please be detailed and give us as much
information as you can about your issue.

Thanks! With your help, we can get a very large search engine company! Mail working for you as quickly as possible.
Thank you again for contacting a very large search engine company! Mail.
Regards,
George
A very large search engine company! Customer Care
Be sure to check the Official a very large search engine company! Mail Blog for more information on product updates, new releases, and bug fixes!
   http://www. A very large search engine company mailblog.com/

Hmmmm. I am not sure I can express my reaction on a blog that is accessible by anyone via the internet. My first reaction caused me to use words like ^&*~%*()_ and a couple of )(&$@#@#^. My second reaction was to laugh hysterically.

Fast, efficient support. Uh, huh.

Contact Us” to open a form where you can write to us about what’s going on. Please be detailed and give us as much information as you can about your issue.”

Didn’t I do that on April 6, 2009 because I thought I did? That is how you goobers (formerly known as gurus) know about the problem and could contact me in a fast and efficient manner.

The problem has been resolved with a few pitchers of margaritas, a couple bottles of Tylenol®,                 and some good old fashioned cursing. Oh, and 9 months of waiting for you goobers to find and fix the problem, which is exactly the same amount of time it takes for a pregnancy to become full term.

I am currently drafting them a reply e-mail to their reply e-mail. It begins like this:

Thank you so much for your fast, efficient support. I am not sure how you manage to offer support in such a timely manner when you obviously spend the days with your heads up your…………………

I’ll leave the rest to your imagination. I’m sure it’s far better than anything I could draft here.

From the life and mind of:

Wanda M. Argersinger

©2010 All Rights Reserved

www.wandaargersinger.com

About Administrator

4 comments

  1. I just love it. So, so true…..
    You are the best most funny writer. I always love to read your stories!

  2. Thank you for my laugh for today!! That was hilarious! And, yes, I did fill in the blanks, and I can cuss like a sailor!

    Love you, Wanda!

  3. Yep, I’ve been there, Wanda. We bought a quite expensive – and well known – recording program to use for producing audio dramas. At first support was fine, but after three months it goes away – unless you buy lifetime support for $100. Sigh, ok, we’ll do that. But we missed the three month deadline by a day – a day! Nope, missed the window of opportunity. Can’t do it now. Just follow our handy dandy online guides and you’ll surely make it through. Yeah, right. The program is very complex, with many options. But, no real support from the company. But, wait! We can take a class. No problem that the class is out of state and costs nearly $1,000. Sigh. Gotta love technology and the forces behind it.

  4. Next time tell them you are a 21-year-old celebrity with a huge, uh… contract — yes, contract and that you have friends in high places at MTV. Great article that gave me my best laugh today 🙂

Leave a Reply

Your email address will not be published. Required fields are marked *

*

× Live Support

We are currently offline. You can email us instead.